Website Privacy Policy
Privacy Policy
Last updated: March 7, 2026
Who we are
Utility Health, PLLC (“we,” “us,” “our”) provides mobile physical therapy, massage therapy, strength coaching, and related wellness services in the Northern Piedmont, Northern Virginia, and Washington, DC areas.
This Privacy Policy explains how we collect, use, and protect information through our website at utilityhealth.co and related online forms.
This policy applies to information collected online through our website. It does not replace our HIPAA Notice of Privacy Practices, which describes how we handle protected health information (PHI) in the course of providing care.
Information we collect
We may collect information that you provide directly, such as:
- Name, email address, and phone number
- Messages you submit through contact or scheduling forms
- Appointment preferences and service interests
- Health and intake information you choose to share (for example: injury history, symptoms, medical background, and goals)
We may also automatically collect limited technical data when you use the site, such as:
- IP address, browser type, and device information
- Pages visited and time spent on the site
- Cookie and analytics data
Health information collected online may be used to help us understand whether our services are appropriate for you. Once you become a client, health information is treated as protected health information (PHI) and handled according to our HIPAA Notice of Privacy Practices.
How we use your information
We may use the information we collect to:
- Respond to inquiries and schedule consultations or services
- Provide, personalize, and improve our services
- Send appointment confirmations, reminders, and important service‑related messages
- Process payments and provide receipts, invoices, or superbills upon request
- Maintain and improve our website and operations
- Comply with legal, regulatory, and tax obligations
We do not use information submitted through the website to make automated decisions about you.
Sharing your information
We do not sell your personal information.
We may share information with:
- Service providers who help us operate our business (for example: website hosting, email providers, online form and scheduling tools, analytics tools, and payment processors such as Stripe)
- Professional advisors (such as legal or accounting) when reasonably necessary
- Law enforcement or government authorities when required by law
These third parties are given only the information needed to perform their functions and are expected to protect it appropriately. Some may act as our business associates under HIPAA.
If you request invoices or superbills for potential reimbursement, you are responsible for submitting them to your insurer or plan administrator. Coverage and reimbursement decisions are made by your plan, not by us.
Form submissions or other site interactions may be checked through automated spam detection or security services.
Cookies, analytics, and embedded content
Our website may use cookies and similar technologies to help the site function properly, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings, but disabling cookies may affect some site features.
We may use basic analytics tools (such as Google Analytics) to collect aggregated, non‑identifying information about site traffic and usage (for example, which pages are visited and how often).
Our site may also include embedded content from other websites (for example, videos, maps, or social media posts). Embedded content behaves as if you visited the other website directly. These sites may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction with that content according to their own privacy policies. We encourage you to review the privacy policies of any third‑party sites you interact with.
Security
We take reasonable steps to protect information submitted through our website. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may:
- Contact us to update or correct your contact information
- Ask us not to use your email for non‑essential communications
- Adjust your browser settings to limit or block cookies
For rights related to your medical records and PHI (such as access, amendments, or restrictions), please refer to our HIPAA Notice of Privacy Practices.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. If you believe we have collected information from a child under 13, please contact us so we can investigate and take appropriate action.
Links to other websites
Our website may contain links to third‑party websites. We are not responsible for the content, security, or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the “Last updated” date. Your continued use of the website after changes are posted indicates your acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle information collected through our website, you can contact us at:
Utility Health, PLLC
Website: utilityhealth.co
Email: stephen-nageldpt@proton.me
